Service has single most profound effect on
customer experience & retention.
The unique Dealer-FX 360° approach.
More benefits. More functionality. More support. More than any other SmartPath provider.
Since 2007, Dealer-FX has set the standard for service lane technology.
OK, you with us so far? Good.
Here’s what makes us smarter for SmartPath.
True end-to-end process efficiency software
ONE Platform, our core efficiency software, is the foundation upon which we’ve built SmartPath. From its “Command Center” your team members are never more than 2 clicks away from true end-to-end oversight of the service visit, from online scheduling to check-out to epayment. Plus, there’s even a Service CRM built right in.
Industry-Leading Training and Support.
Competing service lane software providers talk a good support story, but when you need answers there’s is no substitute for a human voice. With 70+ Performance Managers in the field – and countless 5-star reviews for our trainers – you always can be ensured of a successful transition and ROI.
Industry-leading Integrations
ONE Platform connects with other technologies, including certified integrations with over 20 DMS providers. But it’s our exclusive integration with Snap-on EPC 5 and Mitchell 1 ProDemand that sets us apart. Generate quotes with more accuracy. Accelerate cycle times. Elevate technician productivity. It’s all possible.
Proven Customer Retention Programs
Blueprint has helped over 1,000 dealerships build, maximize and train BDC teams to convert phone calls into first-time appointments, return visits and more. Total Service Marketing personalized marketing campaigns are perfectly aligned the vehicle life stage of every customer. We create. We deploy. We report.
Exclusive integration: Mitchell 1 ProDemand
Only Dealer-FX gives you exclusive integration with Mitchell 1 ProDemand, complete OEM repair, estimating & maintenance information. Real real-world knowledge in a single lookup, to help technicians repair vehicles more accurately and efficiently.
Exclusive integration: Electronic Parts Catalogue
EPC 5 delivers an unmatched level of parts technology, accessibility and ordering. Parts pros can quickly find the parts they need or add accessories to a sale. Advanced search capabilities means simple keystrokes (description, part number, part name) instantly finds the part in need.
Snap-on Ownership:
Innovation & Integrations
Committed only to the sale, our competitors get complacent and lazy, leaving you with a solution that quickly gets outdated and stale. Not Dealer-FX. As a proud member of the Snap-on family of brands, we leverage a 100 years legacy of innovation, backed by a depth of automotive know-how and resources unmatched in the industry.
Your Experience is your Brand
The #1 reason customers switch brands? They don’t feel appreciated. Create a great experience and customers will buy more and stay loyal. ONE Platform is chock full of transparent, time-saving tools that drive customer engagement, build brand preference and strengthen long-term retention.
