
- Interview first by phone. This should be a candidate’s “happy place”.
- Adopt a pay plan that rewards performance, including bonuses for kept appointments and sales.
- Right-size the workload. A good agent can manage 125 to 150 Internet leads, plus phone-ups.
- Refrain from burdening agents with multiple duties. Distractions lead to poor performance
Recruiting “superstars” is not easy for the average dealership, who must have a comprehensive understanding of call center KPls, training, coaching and employee development strategies. Recruiting Mastery professionals know what to look for in each position, where to secure the best candidates and how to recruit them into your opportunities.

“Blueprint’s Recruiting team was fabulous. I felt they took ownership in the recruiting process. The applicants were screened and filtered to the point we were only interviewing the best of the best. Great Job!”
James Seale
Variable Operations Director – Southwest Kia Dealer Group