Want customer satisfaction to go up? Go digital with your service communication and operations. That’s according to the recently published J.D. Power 2019 Customer Service Index (CSI) Study, which found that satisfaction scores tend to go up when dealership service departments use customer-preferred methods of communication.
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.
Quick: What’s simple to do, difficult to master, but critical to your service business? The "Holy Grail" of your service department is the art of appointment setting, because getting people to make an appointment is the first and most important step toward service success.
What happens when you give technicians multiple layers of valuable information -- right at their fingertips -- and right when they need it during an inspection?
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.
If recent automotive news tells us anything, it’s that sales are slow – and change is fast. Automakers and dealerships are navigating declining demand while at the same time managing shifts in consumer expectations.
Choosing the right technology can be complicated. To that end, it’s important to be prepared by understanding the basics of the technology -- and having a few tough questions at the ready.
Dealer-FX celebrated an upbeat and successful NADA 2019, thanks to the popularity of ONE Platform, and debuts like the Sales2Service mobile solution.
Toronto and Detroit, January 23, 2019 – Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, is announcing the release of Sales2Service, the automotive industry’s first digital pre-delivery checklist mobile solution.
Using digital images and video to show needed service is just the start of what technology can do in terms of showing a customer the true and urgent service needs of their vehicle. Today, software is available that accesses data from the VIN, dealership management system and automaker database.
