Insights – Page 4

Three Questions About Digital MPI… And One Special Feature
Three Questions About Digital MPI… And One Special Feature

Three Questions About Digital MPI… And One Special Feature

Exceeding expectations in a profitable and efficient way requires technology. That’s a simple fact. For Dealer-FX, getting to the heart of the matter is what Digital MPI is meant to do. It’s designed to be a fast and convenient way to get approvals on service recommendations. By reducing the time it takes to get a response from the customer and decreasing phone calls back and forth, Digital MPI improves department efficiency and vehicle throughput, saving technicians and advisors time.

Dennis Welsh2020-09-03T20:16:27-04:00

J.D. Power to Dealers: Go Digital with Service
J.D. Power to Dealers: Go Digital with Service

J.D. Power to Dealers: Go Digital with Service

Want customer satisfaction to go up? Go digital with your service communication and operations. That’s according to the recently published J.D. Power 2019 Customer Service Index (CSI) Study, which found that satisfaction scores tend to go up when dealership service departments use customer-preferred methods of communication.

Dennis Welsh2020-09-03T17:32:08-04:00

Ten Ways to Find the Holy Grail of the Service Department
Ten Ways to Find the Holy Grail of the Service Department

Ten Ways to Find the Holy Grail of the Service Department

Quick: What’s simple to do, difficult to master, but critical to your service business? The "Holy Grail" of your service department is the art of appointment setting, because getting people to make an appointment is the first and most important step toward service success.

Dennis Welsh2020-09-03T17:28:08-04:00

Three Questions to Ask About Technician Inspection…and One Special Feature
Three Questions to Ask About Technician Inspection…and One Special Feature

Three Questions to Ask About Technician Inspection…and One Special Feature

What happens when you give technicians multiple layers of valuable information -- right at their fingertips -- and right when they need it during an inspection?

Dennis Welsh2020-09-03T17:25:35-04:00

Automotive Tech and Trends Round-Up: Slow Down Sales and Subscription Opportunities
Automotive Tech and Trends Round-Up: Slow Down Sales and Subscription Opportunities

Automotive Tech and Trends Round-Up: Slow Down Sales and Subscription Opportunities

If recent automotive news tells us anything, it’s that sales are slow – and change is fast. Automakers and dealerships are navigating declining demand while at the same time managing shifts in consumer expectations.

Dennis Welsh2020-09-03T17:21:50-04:00

Ten Questions to Ask About ONE Platform
Ten Questions to Ask About ONE Platform

Ten Questions to Ask About ONE Platform

Choosing the right technology can be complicated. To that end, it’s important to be prepared by understanding the basics of the technology -- and having a few tough questions at the ready.

Dennis Welsh2020-09-03T17:20:08-04:00

Dealer-FX Wraps NADA 2019
Dealer-FX Wraps NADA 2019

Dealer-FX Wraps NADA 2019

Dealer-FX celebrated an upbeat and successful NADA 2019, thanks to the popularity of ONE Platform, and debuts like the Sales2Service mobile solution.

Dennis Welsh2020-09-03T17:17:56-04:00

Using Technology to Turn Show and Tell into “Show and Sell”
Using Technology to Turn Show and Tell into “Show and Sell”

Using Technology to Turn Show and Tell into “Show and Sell”

Using digital images and video to show needed service is just the start of what technology can do in terms of showing a customer the true and urgent service needs of their vehicle. Today, software is available that accesses data from the VIN, dealership management system and automaker database.

Dennis Welsh2020-09-03T17:11:07-04:00

Automotive News: Magic Toyota Uses Fixed Ops Technology to Boost Sales
Automotive News: Magic Toyota Uses Fixed Ops Technology to Boost Sales

Automotive News: Magic Toyota Uses Fixed Ops Technology to Boost Sales

Imagine knowing exactly what a customer needs – and how to present it to them – before they even get out of their car. It almost sounds too good to be true, right? But it's not. In fact, a recent Automotive News article shows just how real it is – and then some.

Dennis Welsh2020-09-03T17:02:09-04:00

Automotive Retail: What’s Hot, and Not, for 2019
Automotive Retail: What’s Hot, and Not, for 2019

Automotive Retail: What’s Hot, and Not, for 2019

Every turn of the calendar sees its share of new technology solutions and ideas. It’s an incremental evolution of technology and human advancement, the process of which washes out the bad ideas and strengthens solutions that offer value to customers, dealers, and shop owners.

Dennis Welsh2020-09-03T17:00:40-04:00

Three Questions About Digital MPI… And One Special Feature

J.D. Power to Dealers: Go Digital with Service

Ten Ways to Find the Holy Grail of the Service Department

Three Questions to Ask About Technician Inspection…and One Special Feature

Automotive Tech and Trends Round-Up: Slow Down Sales and Subscription Opportunities

Ten Questions to Ask About ONE Platform

Dealer-FX Wraps NADA 2019

Using Technology to Turn Show and Tell into “Show and Sell”

Automotive News: Magic Toyota Uses Fixed Ops Technology to Boost Sales

Automotive Retail: What’s Hot, and Not, for 2019

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