Blog
Toyota Of Wausau Achieves Strong ROI With Toyota Service Technologies From Dealer-FX
About the Dealership Toyota of Wausau has earned the Toyota President’s Award for the last eight years, proving they have a passion for providing excellent service. This, coupled with their support of local charities, has made them a fixture in their Wisconsin community. Results Since launching in Q2 2018, they have achieved high utilization across […]
Carr Nissan Increases Customer Pay Revenue With Nissan SWS From Dealer-FX
Robert Allen Nissan has streamlined their processes and enhanced the experience for their customers since implementing the Nissan Service Workflow Suite from Dealer-FX in 2017. It has enabled them to achieve excellent results.
Canadian Auto Dealer Webinar Series: Service Drive Effectiveness For The 21st Century
Join Dealer-FX on August 15th for an informative best practice webinar about enhancing the customer experience in the 21st Century.
Fixed-Ops Round-Up: News for the Service Lane
As we turn the corner on summer, the 2019 sales year looks more volatile than ever, with nary a pattern or predictable trend to count on. The automotive market has simply become more complex and demanding, with many different ways to create revenue and reduce cost by leveraging digital tech opportunities – and streamlining processes.
Bill Korum’s Puyallup Nissan Increases Customer Pay Revenue With Nissan SWS From Dealer-FX
About the Dealership Billy Korum, GM at Bill Korum’s Puyallup Nissan, outside Seattle Washington, runs the dealership the way his father did since he acquired it in 1975. He believed in treating customers like family, and the entire staff still practices this philosophy. Results The challenge issued to Service Manager Justin Frady was to […]
Digital Dealer 27 Preview: Five Ways To Win At Customer Service In The Digital Age
Join Greg Dryden from Dealer-FX at DD27, and learn how to win at customer service in the digital age. By now you probably know about the value of digital solutions to your marketing, sales and service operations. About how it connects the overall dealership environment and improves the experience. Most of all, how it […]
Tacoma Dodge Delivers an End-to-end Service Experience With wiADVISOR 3.0
Tacoma Dodge opened in 2011 and has quickly become one of the largest dealerships in Washington State. They are one of 407 FCA dealerships to earn the prestigious 2019 Customer First Award for Excellence certified by J.D. Power.
Three Questions About Digital MPI… And One Special Feature
Exceeding expectations in a profitable and efficient way requires technology. That’s a simple fact. For Dealer-FX, getting to the heart of the matter is what Digital MPI is meant to do. It’s designed to be a fast and convenient way to get approvals on service recommendations. By reducing the time it takes to get a response from the customer and decreasing phone calls back and forth, Digital MPI improves department efficiency and vehicle throughput, saving technicians and advisors time.
Nourse Nissan Streamlined Processes and increased $ Per Repair Order with Nissan SWS From Dealer-FX
Nourse Nissan has been on the Nissan Service Workflow Suite from Dealer-FX since April of 2017. The solution has been integral to implementing a consistent service process in the service lane and has generated impressive results.
J.D. Power to Dealers: Go Digital with Service
Want customer satisfaction to go up? Go digital with your service communication and operations. That’s according to the recently published J.D. Power 2019 Customer Service Index (CSI) Study, which found that satisfaction scores tend to go up when dealership service departments use customer-preferred methods of communication.
Car Candy: 2019 New York Auto Show
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.
Ten Ways to Find the Holy Grail of the Service Department
Quick: What’s simple to do, difficult to master, but critical to your service business? The "Holy Grail" of your service department is the art of appointment setting, because getting people to make an appointment is the first and most important step toward service success.
Three Questions to Ask About Technician Inspection…and One Special Feature
What happens when you give technicians multiple layers of valuable information -- right at their fingertips -- and right when they need it during an inspection?
Car Candy: 2019 Geneva Auto Show
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.
Automotive Tech and Trends Round-Up: Slow Down Sales and Subscription Opportunities
If recent automotive news tells us anything, it’s that sales are slow – and change is fast. Automakers and dealerships are navigating declining demand while at the same time managing shifts in consumer expectations.
Discover why thousands of dealers have chosen Dealer-FX:
*Results represent multiple product configurations across thousands of North American dealers.
**J.D. Power 2019 Customer Service Index (CSI) Study based on a 1,000-point scale.
Ready to see our solutions in action?
Contact us to see how we meet the needs of each of your users – with tools that are familiar, intuitive, and efficient.