Nourse Nissan has been on the Nissan Service Workflow Suite from Dealer-FX since April of 2017. The solution has been integral to implementing a consistent service process in the service lane and has generated impressive results.
Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, today announced a more comprehensive partnership with PBS Systems. PBS Systems is a leading provider of DMS software providing accurate, reliable dealership software, services and support for over 30 years.
Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, today announced the inclusion of Hunter Engineering product data into its ONE Platform service experience.
Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, today announced their selection as a preferred partner of Mitsubishi Motors Canada Tier 3 marketing.
Want customer satisfaction to go up? Go digital with your service communication and operations. That’s according to the recently published J.D. Power 2019 Customer Service Index (CSI) Study, which found that satisfaction scores tend to go up when dealership service departments use customer-preferred methods of communication.
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.
Quick: What’s simple to do, difficult to master, but critical to your service business? The "Holy Grail" of your service department is the art of appointment setting, because getting people to make an appointment is the first and most important step toward service success.
What happens when you give technicians multiple layers of valuable information -- right at their fingertips -- and right when they need it during an inspection?
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.
If recent automotive news tells us anything, it’s that sales are slow – and change is fast. Automakers and dealerships are navigating declining demand while at the same time managing shifts in consumer expectations.
