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So far Dennis Welsh has created 116 blog entries.

Dealer-FX Announces Dealer Messenger: A Mobile App Designed So You Will Never Miss A Vehicle Status Change Notification

Staying Connected and Engaged with Customers Ensures an Enhanced Digital Service Experience.  Toronto, ON August 27, 2019 – Dealer-FX, the leading customer experience management and intelligent delivery platform provider for automotive OEMs and their retailers, is announcing the release of a new mobile Dealer Messenger app, which adds mobile functionality to the existing web-based application […]

2020-09-09T14:39:28-04:00
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Robert Allen Nissan Drives Customer Pay Revenue And Maintenance Penetration By Presenting The Menu

Robert Allen Nissan has streamlined their processes and enhanced the experience for their customers since implementing the Nissan Service Workflow Suite from Dealer-FX in 2017. It has enabled them to achieve excellent results.

2020-09-09T14:53:26-04:00
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Fixed-Ops Round-Up: News for the Service Lane

As we turn the corner on summer, the 2019 sales year looks more volatile than ever, with nary a pattern or predictable trend to count on. The automotive market has simply become more complex and demanding, with many different ways to create revenue and reduce cost by leveraging digital tech opportunities – and streamlining processes.

2020-09-08T13:31:15-04:00
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Bill Korum’s Puyallup Nissan Increases Customer Pay Revenue With Nissan SWS From Dealer-FX

  About the Dealership Billy Korum, GM at Bill Korum’s Puyallup Nissan, outside Seattle Washington, runs the dealership the way his father did since he acquired it in 1975. He believed in treating customers like family, and the entire staff still practices this philosophy. Results The challenge issued to Service Manager Justin Frady was to […]

2020-09-08T14:30:30-04:00
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Digital Dealer 27 Preview: Five Ways To Win At Customer Service In The Digital Age

  Join Greg Dryden from Dealer-FX at DD27, and learn how to win at customer service in the digital age. By now you probably know about the value of digital solutions to your marketing, sales and service operations. About how it connects the overall dealership environment and improves the experience. Most of all, how it […]

2020-09-04T18:50:50-04:00
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Three Questions About Digital MPI… And One Special Feature

Exceeding expectations in a profitable and efficient way requires technology. That’s a simple fact. For Dealer-FX, getting to the heart of the matter is what Digital MPI is meant to do. It’s designed to be a fast and convenient way to get approvals on service recommendations. By reducing the time it takes to get a response from the customer and decreasing phone calls back and forth, Digital MPI improves department efficiency and vehicle throughput, saving technicians and advisors time.

2020-09-03T20:16:27-04:00
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